Shopping guide
About orders
THEATHER sells both made-to-order and in-stock items. Payment is confirmed when you place your order. Once your purchase is complete, you will receive an order confirmation email. If you do not receive the email, it may have been filtered out to your spam folder, your carrier email address may have been set to block emails, or your registered email address may have been mistyped. Please check this information.
About membership registration
After registering as a member, you will be eligible for points if you place an order after logging in. By logging in, you can check your account information, points held, and order history. Please note that if you purchase as a guest, you will not be able to check your order history. If there are any changes to your account information, shipping address, etc., please contact us using the Contact form or at info@the-theater.jp.
How to use points
・Please click [Login] from the three-line menu at the top left of the homepage.
・After logging in, add the items you want to purchase to your cart.
・After adding the product to your cart, click the cart icon in the top right corner of the screen or "View Cart" on the screen.
・Once your cart is displayed, you can check the points you have.
Enter the number of points you wish to use in the "Points to use" field and press the "Use points" button.
・After that, if you proceed to the purchase process, your order will be completed with the points you entered used.
About inventory
Product inventory is not reserved when you add an item to your cart. Payment is completed and inventory is reserved when you click "Place Order" on the payment page. Please note that there is a limit to the number of items that can be sold on order. Once the limit is reached, orders will close even during the sales period.
Cancellation of orders
For made-to-order products, orders can only be canceled during the order sales period. Please note that orders cannot be cancelled for any reason after the order sales period has ended. During the order sales period, size and color exchanges are possible, so please contact us using the Contact Form or at info@the-theater.jp .
Returns and Exchanges
Please be sure to check the product for any defects within 5 days of receiving it. Please note that we do not accept exchanges or returns for reasons of customer convenience, such as color/image differences/size not fitting, so please be aware of this before purchasing.
We pay close attention to the quality of our products, but due to the nature of the material, small stains, creases, loose threads, neps, and odors from dyes may occur.
Please note that if there is no problem with use, the product will not be eligible for return or exchange.
If there is a defect in the delivered product
If there is any defect in the product you received, please contact us via CONTACT or info@the-theater.jp with a photo of the defect attached. We will only accept returns if you contact us in advance.
Please note that we cannot respond in the following cases:
*Items that have been received more than 5 days ago *Items that have been worn, altered, washed, or cleaned, or items that have been stored improperly after arrival, such as items with odors or discoloration *Items with tags removed *Items that have been returned for reasons of customer convenience, such as color/image differences/size not fitting *Items with marks from pressing or hair sticking to the item
Please note that if there is a defect in the product, we will generally replace it. If there is no replacement stock, we will accept a return.
Regarding the possibility of returning products to a company other than ours when exchanging or returning products, and handling of personal information
When exchanging or returning a product, depending on the circumstances, the product may be returned to the following affiliated company rather than to our logistics center.
- Manufacturer or supplier: In the case of a product being returned or exchanged due to an initial defect or specific reason, the product may be returned directly to the manufacturer or supplier.
・Delivery company: In the case of returns due to incorrect delivery or delivery issues, the product may be returned to us or the above-mentioned affiliated companies via the delivery company's warehouse.
We have made the following arrangements with the above companies regarding the handling of customers' personal information.
Limitation of purpose of use: Personal information provided by customers will only be used to the extent necessary to process exchanges and returns, and will not be used for any other purposes.
Safety management measures: Each company will take appropriate safety management measures based on laws and regulations regarding personal information protection and our company's standards.
Restrictions on provision to third parties: Except as required by law, we will not provide personal information to third parties without your consent. However, we may outsource operations such as product exchanges and returns, but this does not constitute provision to third parties, and we will conclude necessary contracts and handle your information under appropriate management.
Conclusion of outsourcing contract: When outsourcing the handling of personal information, we will select an appropriate contractor and conclude necessary contracts such as a confidentiality agreement.
Please rest assured that your personal information will be managed appropriately and safely by our company and the above-mentioned affiliated companies.
Regarding product delivery time
In-stock items will be shipped within 5 business days of the order date. Please be sure to check the shipping schedule for made-to-order items, as it is stated on each product page before ordering. Please note that due to production reasons, the scheduled shipping date may be delayed. We do not ship on weekends, holidays, summer holidays, or the New Year holidays. Please note that the customer will be responsible for the redelivery fee for items that cannot be delivered due to an extended absence or an incorrect address.
About delivery methods and shipping fees
Shipping will be via Sagawa Express, nationwide for a flat rate of 880 yen (tax included)
*Hokkaido, Okinawa, and remote islands will be charged 1,500 yen (tax included)
(Please see below for information on international shipping.)
About product images
We strive to make product photos as close to the actual colors as possible, but the colors may differ from the actual product depending on your monitor settings, room lighting, etc.
Regarding the purchase of secondary distribution products
We cannot accept any responsibility for products purchased through secondary distribution or products whose purchase history cannot be confirmed by us.
About international shipping
We will ship via Japan Post (EMS). Shipping costs vary depending on the weight, so please check the payment screen. In addition to shipping costs, customs duties may be charged at the time of import. Please note that customs duties are the responsibility of the recipient.
Payment Methods
・Credit cards We accept VISA, MASTERCARD, AMERICAN EXPRESS, and JCB cards. Payment is only possible in one lump sum. ・SHOP PAY ・GOOGLE PAY ・APPLE PAY
Payment deadline
Credit card, APPLE PAY, SHOP PAY Varies depending on the closing date and contract details of the credit card you use.
Please check with your card company. It depends on the contract details of the electronic money you use with GOOGLE PAY.
Shop Information
Service Name
THEATER
email address
Reception hours: 10:00-17:00
Closed: Saturdays, Sundays, and public holidays
We will reply to your inquiries in the order they were received.
It may take some time for us to respond, but we will generally respond within 2 business days.
*We do not provide telephone support.
Website address: https://the-theater.jp/